Cyrus Warranty Terms

Cyrus Limited Warranty

1. Subject to the succeeding provisions of this clause Cyrus warrants that goods will correspond with their specification upon delivery and will be free from defects in material and workmanship for such period and subject to such conditions as are specified by the manufacturer of goods whether in documents accompanying goods or otherwise.
2. The above warranty is given by Cyrus subject to the following conditions:-
3. Cyrus shall have no liability in respect of defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, excessive use, incorrect installation, failure to follow manufacturer’s instructions, misuse, alteration, or repair without the manufacturer’s approval.
4. Cyrus shall have no liability in respect to Goods if the total price of Goods has not been paid by the due date for payment or any money shall be due from the Customer to Cyrus under any other Contract.
5. Subject as expressly provided by this clause all warranties, conditions, and other implied terms are excluded to the full extent permitted by law. The statutory rights of consumers (within the meaning of the Unfair Contracts Terms Act 1977) are not affected by these Conditions.
6. Any claim relating to defects in Goods by the Customer must be notified to Cyrus within seven days of the date on which such defect is or ought to have been apparent.
7. All claims for warranty must be accompanied by an original valid receipt of purchase clearly showing the date and place of purchase.
8. All warranty claims beyond the standard two year period shall only be authorised if the product in question has been registered within 30 days of the purchase receipt.
9. Warranty is only applicable to the original owner/registered user where a valid receipt of purchase is available for the product.
10. Cyrus in its own discretion shall be entitled in full satisfaction of any claim by the Customer to replace Goods free of charge or by refund of the price paid but Cyrus shall have no further liability to the Customer and without prejudice thereto except in the case of death or personal injury caused by Cyrus’s negligence Cyrus shall have no liability to the Customer for any consequential loss or damage (whether for loss or profit or otherwise) costs expenses or other claims for consequential compensation whether or not caused by Cyrus’s negligence or that of its employees or agents which arise out of or in connection with the supply of Goods or their resale or use except as expressly provided by these Conditions.
11. Standard warranty for Cyrus product shall be as follows unless otherwise stated in quotations or ‘in-box’ information:
12. Stated warranty periods are from date of purchase by consumer, or 12 months after date of despatch from the factory, whichever is first.
13. Specific models designated as factory ‘reprocessed’ units are exempt from the standard warranty and supplied with a 12 month warranty only.
14. Warranty shall be only valid when the product is purchased through an authorised Customer in the consumers’ nation of residence. Products shipped across borders will not be covered under warranty unless specific permission has been granted by Cyrus.
15. The warranty is non-transferrable and valid only in the country of purchase and with the original owner. If the product is transferred to a third party or across a national border, then the warranty will be invalid.
16. All goods returned from non-EEC countries for service or upgrade must be returned complying with required simplified-IPR procedures. Any charges incurred by Cyrus as a result of this process not being followed correctly will be invoiced to the Customer.
17. Any Goods returned to Cyrus within 28 days of receipt by the Customer due to a potential manufacturing defect will be inspected and replaced or repaired as deemed appropriate.
18. Cyrus reserves the right to raise a charge for the investigation and carriage of equipment returned to the factory as part of a warranty claim in which no behaviour that can be attributed to a manufacturing defect can be found.