Privacy policy

Who are we?

Your data is being collected by Doug Brady HiFi Ltd, Kingsway Studios, Kingsway North, Warrington, WA1 3NU. United Kingdom

Data Collection

We may collect, store and use the following kinds of personal information:

information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation)
information that you provide to us for the purpose of registering with us (including but not limited to: name, company name, address, phone number and email address.)
information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including but not limited to: name, company name, address, phone number and email address)
any other information that you choose to send to us

Data Processing

The legal basis for processing the data is to allow us to carry out our business and for the benefit our clients. In addition, we may also use the following as a basis for processing the data:

To administer client records.
To promote the benefits of our business.
To advise and update clients of Health & Safety information and changes relating to products.
To manage our employees’ work-related requirements.
To maintain our own accounts and records.
To provide a service to the standard of expectation that individual clients’ may have requested.
To inform our clients of news, events, activities or other services.
To contact individuals via surveys and research programmes regarding current services or potential new services that may be offered.
To notify clients of specialised instructions required for workplace safety or accident investigations.

Data Sharing

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

to the extent that we are required to do so by law
in connection with any legal proceedings or prospective legal proceedings
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.

Use of your information

We may use your personal information to:

administer the website
improve your browsing experience by personalising the website
enable your use of the services available on the website
send you goods purchased and / or supply services purchased via the website
send statements and invoices to you, and collect payments from you
send you general (non-marketing) commercial communications
send you email notifications which you have specifically requested
send you our printed and / or electronic newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology. You can inform us at any time if you no longer require marketing communications.
deal with enquiries and complaints made by or about you relating to the website
keep you informed with technical information pertinent to your product and its ongoing warranty, including, but not limited to; FCOs, health and safety updates and product updates.

Data storage

We will keep your personal data for no longer than reasonably necessary or for a period of up to 10 years, or until you specifically request its removal.

Your rights

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

Other than as previously stated, we will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

Contacting us

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to sales@dougbradyhifi.com or by post to Doug Brady HiFi Ltd, Kingsway Studios, Kingsway North, Warrington, WA1 3NU. United Kingdom.

Third party websites

The Doug Brady HiFi Ltd website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Data controller

The data controller responsible in respect of the information collected on this website is Doug Brady HiFi Ltd

Payment Information

Your payment information (e.g. credit card details) provided when you make a purchase from our website or via the telephone will not be stored by us.

We may share your personal data with our payment processors but only for the purposes of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.

Changes to these policies

Doug Brady HiFi may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

If you have any questions on these policies, please contact us by email to sales@dougbradyhifi.com and we will do our best to answer those questions.

Mobile Terms of Service

Doug Brady HiFi

Last updated: Sept. 2, 2025

The Doug Brady HiFi mobile message service (the "Service") is operated by Doug Brady HiFi (“Doug Brady HiFi”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Doug Brady HiFi’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Doug Brady HiFi through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Doug Brady HiFi. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Doug Brady or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Doug Brady HiFi mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Doug Brady or email brian.trinh@dougbradyhifi.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.